Refund policy
Exchanges & Returns
If you are not satisfied with your order, you always have the right to return it.
Returning
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. Please include the completed return form along with the invoice in the shipment. If this form is not fully completed, we cannot process the return request.
To be eligible for a refund or exchange, the returned product must be in its original condition and include all labels and tags. The product must show no signs of use. We reserve the right to refuse returned items if there is suspicion that the items have been used or damaged through no fault of ours.
Request your return form through our customer service.
Return Policy
Please note that our products are shipped directly from Asia. This means that if you decide to return an item, the return shipping costs are your responsibility. Keep in mind that returns to Asia may incur higher costs depending on the shipping service you choose. Costs typically range from €15 to €30 depending on the number of items.
Return shipping and conditions:
- Return shipping costs: The customer is responsible for return shipping costs. We recommend using a reliable shipping service with tracking to ensure the package arrives safely.
- Condition of the product: Returns are only accepted if the product is unused and in its original packaging.
- Refund: Once the returned item is received and inspected by us, the refund will be processed. Original shipping costs are non-refundable.
Alternative options: We also offer the option of a partial refund or a store credit. This not only helps reduce costs and inconvenience but also contributes to the environment by limiting returns.
Contact us if you have any questions or need assistance with the return process. We are ready to support you and appreciate your understanding.
Refunds
Once the product is received, it will be exchanged as soon as possible or the purchase amount will be refunded to your bank account within 7 days.
Order Cancellations
You can only cancel your order within 15 minutes after placing it. After 15 minutes, our orders enter the processing phase and cancellation is unfortunately no longer possible.
To cancel your order, please contact us after placing your order via info@allure-fashion.nl.
Returns are always at the sender’s risk; return shipping costs are not reimbursed.
Late or Missing Refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all this and still have not received your refund, please contact our customer service.
Uncollected Packages / Refusal at Delivery
If a package is not collected at a pick-up point, refused upon delivery, or otherwise automatically returned to us without a regular return request, we will deduct 15% of the original order amount from the refundable amount.
This deduction covers processing fees, administration, and shipping costs we incur for handling shipments that are returned unjustly or without notification.
Conditions
- You are responsible for paying your own shipping costs for returning your item. Shipping costs are not reimbursed.
- Products such as underwear, lingerie, swimwear, and personal care items are excluded from the return policy due to hygiene reasons. These products cannot be returned and will not be processed.
- Provide a track and trace code for the return shipment (at your own cost).
- Email a photo of the track and trace code on the day of shipment.
- The return form must be printed and included in the package.
- The product must be sent back unused.
- The product must be returned in its original packaging.
- The product will be inspected for damage caused by the customer; sending a damaged product due to your own fault will not be processed.
Wrong Item or Wrong Size?
If you receive the wrong item or size, you will receive the correct item free of charge!
Return Form
Contact Information
Email: info@allure-fashion.nl
Or contact us via the contact form